Text the keyword “4hope” to 741 741 and expect a reply from a trained Crisis Counselor within five minutes. Your message is confidential, anonymous and secure. Data usage while texting Crisis Text Line is free and the number will not appear on a phone bill with the mobile service carrier. An algorithm reviews text for severity and messages that are determined to be from someone at imminent risk are placed at the top of the queue.
Keep in mind, the text line is not a substitute for counseling or therapy. Rather, it is designed to get a person through an intense or emotional period of time. It is a human response during a time of need. According to Crisis Text Line, it is “in the moment” crisis work. The highly trained volunteers are supervised by full-time paid staff who have a higher degree in social work, psychology or a related field.